Demolished bag on Southwest
My husband and I traveled on 9/11 to Nashville from Atlanta. On the return, his bag was torn up and the trim and tag were demolished. Both bags were black and and bought the same day. I have pictures and called about 9 am on 9/12. Southwest is citing its 4 hour claim window but even if we had noticed, there was no on in claims. Has anyone had this issue? I would at least like some reimbursement to get the bag stitched. It was an expensive model of Travel Pro and it look like it was caught on the conveyer. We use Southwest all the time and I am not happy.