Originally Posted by
fivenue
Sure, everyone read T&Cs in detail, word by word, prior to checking on every stay. Good comment.
I guess I should stick with Marriott/SPG brand then, even though Hyatt, Hilton, and few other chains have granted me some courtesy, with or without status. And for the most part, especially when traveling for work, I usually leave early in the morning anyway.
So, when a chain "advertise" to its highest guest level, I'd assume the same courtesy would be granted, and if not possible, then should be communicated properly and in advance.
My point, the [moderator edit] mgr should have called much earlier, whether or not I could do a late check out, not 10 minutes before I got kicked out.
Then as you said, case closed, and put that property on my [moderator edit] do not stay list.
Anyway, mod please close this thread. My point of having this thread was to find out if any helpful FTers got the info to contact the chain mgmt.
Turn out, I got the exec contact myself
It's absolutely fine that you apparently chose not to familiarize yourself with the program rules. You could have done this when you signed up, when you booked, or at check-in. Many people do not.
But, you cannot then complain that when you asked for something you were not entitled to, that you did not get it and that it was poor service.
Absolutely your choice.