Originally Posted by doglynx

I'm just curious. United is the only one among all carriers from the US to Japan that uses non-direct aisle access seat (which makes it worse, 2-4-2 config for ORD-NRT) and I personally think United's service level is also the lowest among everyone. Why its loading is always so high (which is really obvious when compared to AA or DL)? I understand that Japanese carriers have higher loading because they do provide higher level of products almost everywhere, but UA? I just don't understand why its crappy hard product (I'm taking about the 2-2-2 config or the 2-4-2, not the new polaris which isn't used too much) can have like more than twice loading than that of AA or DL (sometimes is even slightly higher than JL!), almost everyday for LAX-TYO.