I used the online form twice now....and finally, someone replied asked for a better legible copy of the folio. I sent that across (which clearly shows my MR membership) and *fanfare* one night of a two stays (3 nights each) got posted. Of course, 1000 bonus points failed to post.
I would rather wait and someone does a proper job than these half-a#&ed, brainless actions, which are stealing my time.
If Marriott at least would come forward and say "sorry folks, this was far from what we aimed for and we are truly sorry. these are the open items and we will fix them by xx. meanwhile, hang in there with us...."
But the deafening silence except for some corporate bla which seems to be geared more towards press and investors than the actual customers is just plain sad.