Originally Posted by
formeraa
To be clear, the Pricing and Revenue Management department sold the aircraft with the assumption that it would have 16 F seats. The aircraft was changed by Scheduling at some point to a 12F aircraft.
That said, a travel agent should not be freaking out about this. They should be using their channels to resolve the problem...
Travel is for 10/15 and the aircraft type has not changed. Sold as a 737-900 and still is a 737-900. If AS is going to change aircraft type, why not do it now?