Originally Posted by simonsmith
I have always found KLM are pretty incapable of actually answering the question posed.
Exactly, could not agree more.
Two letters full of general comments about a still open question.
Working hours wasted at KLM Sygnific ? Maybe two or three, maybe even less or more !
Satisfied customers ( including FD audience ) ? Zippo !
Reading the KLM forum on a rainy afternoon ? Priceless !