Originally Posted by
cblaisd
ETA: I just talked to a Phoenix-based Alaska CSR who told me that they had been told that there is currently some glitch in the system and that if one doesn't get PreCheck despite having a TT #, you will have to call and it will have to "manually" be added to that particular itinerary, but it won't necessarily carry over to any following ones. After she took my number out and put it into the PNR, I re-checked and indeed now have PreCheck
similar to a few years ago, when they would drop the KTN from your return flight despite it being in your profile. You just had to add it back in and check in again.
Was this outbound and return? You can add it back in the flights pax info on the web site or during checkin I think. That was the previous workaround.
-David