Originally Posted by
Brosson
Very interested how you got the ten nights (did the hotel award them or did corporate finally come through)? On the phone for about the 6th time yesterday and the rep swore it was the hotel’s responsibility to post the elite night credit. Sounded like he would take care of it as he stated “regardless we will work this out with the general manager of the property today”. However, it is a new day now and no phone or email replies. This is ridiculous that its Oct and my meeting was in Aug and still no resolution (ticket opened late Aug).
Corporate IT finally made the entry from the sounds of it. Hotel was unable to make the entry work and I know that Corporate contacted the hotel several times to make the change.
Emailed and called to try to resolve.
Funny thing is that I will make Plat Prem without these nights but I am a bit stubborn. :-)