Originally Posted by
jochen_vdk
I never get a new e-ticket e-mailed to me when I change KLM bookings online. I only get the rebooking confirmation mentioning all the new booking details.
The only difference is that this time, the rebooking confirmation had the same ticket number as the original booking. Usually it's a different ticket number. But how can I know in the first place? KLM sends me a confirmation, am I supposed to figure out all the ticketing details, call my credit card company to ask if the card has really been debited?
You are not supposed to check it all in that details down to a ticket number. Most passengers do not even know what 'that number' is for.
If the flights on the new confirmation were the ones you wanted to be rebooked on , then you as a passenger, can assume and expect that all is set and done.
KLM is a professional company and you can expect them to do these things right.
So, if the ticket number is the same (as you now noticed)... so what? How do we know? We do not have knowledge about these matters and can trust that the mentioned updated flight details on a confirmation are good to go indeed.
I would climb up to CS with KLM, speak immediately to a supervisor and get re-imbursed for all additional expenses, and for inconvenience.
It will, probably, cost you quite some time, calls or emailing to find your right.
Personally I would've expected a different approach by KLM's Platinum Service desk in this case... anyway, my reply is just on the story you shared with us without knowing the details. But it seems you have a valid point here. Good luck! And keep us updated about any outcome!