Posted my review to Trip Advisor ( one star )

The hotel has come back with a short comment, basically saying that we lied and made things up to get an upgrade.

This is a hotel with a lot, and I mean a lot of cameras and security ( key cards that only operate your room lights - so no other card etc ) and for access to lifts and car parks.

They spend a lot of time looking at the footage of our first room, instead of sorting the problem, then downgrade the upgraded room when we stay for the second ( pre booked or we would have left ) night.

Needless to say our points / nights have not been posted, and we have contacted Accor and no response.

This is a hotel to avoid.