Originally Posted by
pb9997
a) "the hotels policy is not to upgrade" - Either they are part of Accor programme and abide by rules or they had better go elsewhere; I could not care less about Hotel's own policy.
Welcome to Accor middle range hotels world (Mercure/Novotel) in France !
May be you can't care less about such hotel "policy", but that doesn't change the result at the end : you get nothing and they are not sanctioned by Accor. So it's up to the customer to take the good decision : do not return there.