FlyerTalk Forums - View Single Post - Disappointed with AMEX Dispute Resolution
Old Oct 5, 2018, 2:37 pm
  #133  
mia
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Originally Posted by oksana123
....the only reason the merchant had our CC number and detail was because he requested that we prepay 350 for the actual paint which we did. When we picked up the vehicle we outright told him the work was not fully completed and we refuse to pay the last amount of 1125 ...
Originally Posted by joe_miami
There's no signed authorization for the $1,125? ....
It sounds as if the merchant ran an additional charge that oksana did not authorize. However, if the customer signed a work order or contract agreeing to the full amount, and authorized one card transaction, the nuances might be lost at the clerical level.
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