Originally Posted by
GUWonder
The only ultimate recourse is not limited to sending future business elsewhere. There are jurisdictions where consumers may have superior legal and administrative/regulatory relief available to them if pursuing Marriott for its handling/mishandling of TP cert/booking holders.
I look forward to you providing actual applicable examples of which legal jurisdiction protects miles, points, etc.
Airlines are free to add fuel surcharges, co-payments, close-in charges, etc. as they wish to awards. Hotels can add resort fees to award nights. Hotels (and chains) are free to place whatever capacity controls they choose on free award nights. (in a legal, consumer protection sense)
We participate according to the T&Cs that the companies are free to rewrite at any time. Marriott is free to move 99% of its hotels out of Categories 1-4 if it so chooses and there will be no legal recourse. Simply it will ruin the perception of loyalty and cost them future business.