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Thread: MP locked my account due to "Fraud", Help {caused by UA error, access restored}
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Old Oct 5, 2018 | 6:55 am
  #13  
Hipplewm
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Join Date: Sep 2013
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Originally Posted by symphonicman
I don't know why folks on this thread are jumping straight to suggestions that the OP is in violation of the T&Cs. Surely sometimes people's account credentials get stolen. It's not like UA's "security questions" are very secure.

OP, this sounds awful and you have my sympathy. Hopefully you just need to be patient while UA completes its review. Reaching out to the various channels suggested upthread may help, but it's a big organization.....
I don't think ANYONE said he is in violation of the T&C.

They are saying United thinks he is in violation of the T&C

United, generally doesn't lock someone account for S&G, they generally have a reason. Then they investigate to either prove or disprove that reason and take appropriate action from there

Either way, the account is locked and until they get good and ready to look at it, you have to sit tight and wait.
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