FlyerTalk Forums - View Single Post - Accor will not honor my Silver status because I booked on Expedia

Oct 4, 2018 | 3:43 pm

#1

boboqui

Join Date: May 2008

Posts: 1,739

Accor will not honor my Silver status because I booked on Expedia

I booked a reservation and Accor refuses to add it to my account where I have Silver status, GRRRRR!!!!

Here's the email:

AccorHotels Customer Care <[email protected]>Thu 10/4/2018, 4:13 PM

Case N°: WSFOLD20181003110036146

Dear Mr. ,

I am contacting you in response to your request regarding the benefit from the Silver status advantages and collecting points after your stay part of the Le Club AccorHotels program.

After looking into this matter, I regret that I am unable to help you with your request.

As mentioned in the terms and conditions of use, you will not earn Status points or Rewards points or the advantages offered to you for stays booked via online travel sites (Expedia, Booking, Ctrip, Tour.Interpark, JALAN etc.).

Please book your next stay directly through the AccorHotels Group via:
* the AccorHotels telephone Reservation Office,
* The accorhotels.com website or AccorHotels Group brand websites,
* the hotel directly,
* traditional travel agencies using a booking system that is automatically connected to the AccorHotels Reservation Office.

Thank you for your trust and let us know if we can be of further assistance.

We look forward to welcoming you to one of our hotels soon.

Aicha
AccorHotels Customer Care

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