Originally Posted by oksana123

I have had the worst experience with AMEX trying to dispute a shoddy service charge for repainting a vehicle. The body shop didn't complete some of the work and also ruined my LCD screen and seat with paint spray which I said when I picked up the car. They still made the charge on my card. I disputed 5 times by sending letters and pictures of proof as well as copies of receipts for additional charges I incurred as a result of the shops shoddy service and even though the shop had provided zero proof while I have a ton my claim for reversing a portion of the payment of 1,250 is getting denied! Worst customer service ever! I bet the merchant is right because of 3% they pay to AMEX per transaction!