Old Oct 4, 18, 7:35 am
  #8  
arjen05
 
Join Date: Mar 2016
Location: CW
Programs: Marriott titanium, KL/AF FB Ulti
Posts: 444
I've stayed in the hotel twice so far. I've been happily surprised by their readiness in the first days after opening: the hotel seemed fully operational. Bar, restaurant (dinner and breakfast), rooms.. most things seemed to be up and running. I believe the official opening date was September 24th (last week Monday). Some general comments:

Reservation
Went smoothly, just like any other hotel via the Marriott app/website.

Transportation
The hotel has a shuttle to Schiphol airport, running about once per hour. It's a 10-15 min. drive but they take a margin because they have to cross a canal-bridge that can be open for a while. I arrived by car and the parking in front of the hotel was not fully operational yet last week (barriers opened and closed randomly), that seems to be fixed now. The barriers open and automatically register your number plate - when leaving the parking your number plate is recognized again and then shows the amount you have to pay. Even though I asked the reception to put the charges on my bill, I have been stuck at the exit twice. This morning I had to call the hotel reception with my cell phone from my car because I was stuck at the exit barrier, they asked me to leave the car, walk back to the hotel, discuss what I wanted to discuss at the front desk, then go back to my car. In total it took me almost 20 minutes to exit the parking, which had me running late for a meeting. It probably has to do with the opening phase.

Check-in
Long wait (about 12-13 minutes) to check-in. One desk available, about 5 people in line. Platinum status was recognized, got free breakfast offered since there is no lounge (explicitly limited to continental, both at check-in and during the breakfast) and a message that the room was upgraded, though I don't know to what since the room didn't meet any of the specifics of room types different from what I booked.

Rooms
I got a room on the 2nd floor, nice room, no specific view or characteristics.
Nice design, very Amsterdam-ish with a touch of the forest (Amsterdamse Bos) next to the hotel.
The rooms are quite noisy: you can easily hear doors from surrounding rooms opening and closing or listen to conversations in the corridor. Curtains are dark enough to continue sleeping when the sun comes up. The a/c seems to work fine. There are a couple of 220v European power outlets, though I expected at least some USB-outlets and a bit more power outlets. Had to unplug the coffee machine or a light to use the iron, for example.
The bathroom has a rain shower and a separate showerhead, the shower is very spacious. The towels seemed to be high-quality heavy towels, but they were quite molting and left a lot of towel fluff behind. Had to wash my hair again after drying them with the towel, because of white fluff spread out everywhere.
The room was pretty dirty (many hairs in the bathroom, dust in the closets and shelves, leftover construction materials in the corners and so on. Housekeeping hasn't visited my room once during my 3 days stay. No clean towels, nothing. I wouldn't have posted it it was based on one experience, but since it happened both times it's worth mentioning. Have another stay in two weeks so I'll keep you updated on the progress.

Wifi
A serious remark on the state of wifi. I have stayed in 2 different rooms and both had an extremely slow internet connection: ping 150+ms, downstream 0,1-0,4 mbps / upstream 2-4 mbps. I couldn't even manage to load marriott.com or other not too heavy web pages. I've tried several times between 19h-midnight and 7h-9.30am. In the bar, the internet seemed to work fine.

Staff
In general staff is very friendly. Reception staff lacks competence in following-up on basic stuff: my room didn't have a remote control for the TV, called the reception and I had to call back 45 minutes later because they forgot it. Same for additional shower gel that I asked for and new towels (since housekeeping didn't visit my room) - had to call or pass by the reception at minimum twice to get easy requests done. Also, the parking issue, resolved via the reception, took way too much time.
Bar and restaurant staff are very motivated, friendly and caring even though they've possibly worked day and night to get everything ready for the opening date. Same goes for the room divisions manager, whom I occasionally crossed in the hallway.

Bar / Restaurant
Nice bar and restaurant, quite busy already in the first week. Had a very nice dinner, prices are okay for the Amsterdam area. As described very caring staff, good menu and good food. The bar was a bit pricey. Breakfast though strictly limited (and enforced) to continental breakfast for platinums using vouchers had more than enough choice in bread, pastries, dairy, juices, Dutch cheeses, meat, some fish, fruits etc.

Gym
I've walked to the gym once, but since there were no towels or water bottles/cups I went to the reception to ask for it. Then a very friendly associate convinced me to run in the forest instead and that was very convenient, just across the road there's a forest/park with easy running tracks. Haven't used the gym in the end.

I've paid around 110 euro/night for the first stay, 80 euro/night the second stay. Prices seem to be pretty low now, matching the surrounding Steigenberger and Tulip Inn. Since the hotel is located in the municipality of Aalsmeer city taxes are really low as well. For the total price I've paid I've had a very good stay and I will most probably come back, hoping the cleaning and reception issues will be resolved when the hotel is fully up and running.
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