FlyerTalk Forums - View Single Post - DoubleTree by Hilton Hotel Cape Cod - Hyannis {US-MA}
Old Sep 30, 2018 | 11:52 am
  #12  
JDiver
Moderator: American AAdvantage
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Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT EXP; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Well, this is FlyerTalk, and full of diverse opinions. Thanks for sharing your inn recommendations. Since this thread is about the DoubleTree...

We recently stayed on a three day award stay and the location is pretty good. Minutes from Hyannis restaurants and the JFK museum, easy access to the Cape. I’ve certainly stayed in more picturesque places on the cape, in inns, b & bs and a couple of homes where people make rooms available through their churches (West Parish and Unitarian), and the DoubleTree was what we needed this time. Yes, it is obviously targeted to tourists, but we were here to visit and enjoy family related sites (my family originally settled here in 1639); in shoulder season the property wasn’t crowded and filled the bill.

This is shoulder season, so the large restaurant serves only as a breakfast room. As Diamonds we had access to the cold and hot buffet, and for $5 you can order some items off the menu (such as the crab cake Benedict). The server staff was a bit varied, from very attentive to just there.

Food at the bar and small restaurant area was okay the time we had a light repast, and service was friendly - they offer wood-fired brick oven thin crust Napolitano style pizzas.

In fact, service was friendly throughout, with the exception of Housekeeping. Even greeting the housekeepers resulted in a dour, unwelcoming attitude, and our room was not made up one of the three days. Other guests commented on the Housekeeping staff’s dourness.

The Honors floor is actually on the ground floor in a wing where rooms face out on the parking lot or to an open space and across to the function rooms. I’d hope they update their power access points - no USB, and some were loose in accepting plugs.

The gym is a large one that also offers membership and is open to the public. There’s outdoor and indoor pools, it the indoor pool may be closed during summer in favor of the outdoor pool.
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