I am a bit flabbergasted... I called again and after 50 minutes, talked to someone who said I can only put "seats on hold" (his exact words so possible he misunderstood my request?) if I have the points already in my account.
Small aside, I had selected option 1 for giving feedback once the call is over and I was about the let him have it but he would not hang up the phone after we said bye. Can agents know when the caller is due to give feedback?
Yes, I am HUCA right now, let's see how long I wait this time.