Originally Posted by
qofmiwok
Can someone clarify how many points it should cost to upgrade from an old cat 1-5 to a new category 5? Should it be 105k-45k=60k? So far they have charged me 135k points and given no credit for 45k. Which both seem totally wrong. Thanks!
- NC4 QP83 = OC5 830T/P830 (refund value: 45K)
- NC4 QP87 = OC6 870T/P870 (refund value: 75K)
- NC5 QP91 = OC7 910T/P910 (refund value: 105K)
- NC5 QP95 = OC8 950T/P950 (refund value: 135K)
Yes, it should be 60k. They should have cancelled your old cert which would give you 45k and they should have ordered you a QP91 for 105k points. It sounds like they botched the new cert order and ordered you a QP88 (NC5/135k) instead of QP91 (NC5/105k). This happened to me. What is the reward code of your new cert (in your confirmation email). It was painful to get it fixed but it is fixable. They may try to deny responsibility to fix it but if you hold your ground and point out that it was THEIR mistake not yours you should be able to get it fixed.
ETA: And based on reports here it may be easier to get this done by calling the UK line during UK business hours. Many US agents either do not know how to do this or claim it is not allowed. US agents can do it but many have experienced more helpfulness from the UK agents.