Checking in baggage at Auckland domestic new process
Hi,
the new process for checking in bags (i.e. customers scanning bag tags while dropping off bags) looks like a recipe for disaster when it's busy. Some people still have trouble with the kiosks! Not sure how this new requirement will be coped with.
It used to be bad enough just lining up to drop off the bags.
Can't quite see how this enhances the customer experience. It only seems to free up an AirNZ member from scanning behind the scenes.
Premium desk is of little assistance I find, it's too slow usually.