Originally Posted by
mummum601
I am a British citizen visiting Canada.
I have a current eTA but the check in only asks for a permanent residence card which I obviously don't have.
I can't bypass the question and Air Canada's helpline were not helpful (ie no idea, "wait till you are at airport).
Anyone else had this issue?
Is the eTA definitely linked to your current passport? Is your passport information correct in APIS?
I do get the PR card info, but my friends and family haven't had issues. If you can't get it done online, I would recommend getting to the airport at least 3h before the flight and take a printed copy of the eTA confirmation with you. And if you don't currently have a seat, go into manage my booking and pick one which should be free regardless of fare class (possibly excepting Basic) as you are presumably < t-24 if attempting OLCI.
Edit - I see cow and I replied at the same time. If that advice doesn't work also try the website and the app. If using the website, use Chrome Incognito mode.