Originally Posted by
shuigao
I guess the question was more along the lines of, how soon are you travelling to Japan? If it's tomorrow, then it doesn't make sense for people to suggest for you to get it corrected.
No. My question was where the OP plans to exchange the pass.
It's possible to purchase a JR Pass (at a slightly higher price) in Osaka. So the OP could use this as a backup option in case the exchange voucher is rejected. Keep all receipts to support a claim from the agency responsible for the mistake.
JAPAN RAIL PASS exchange offices | JAPAN RAIL PASS