Originally Posted by
Happy
It should not be necessary but personally I ALWAYS think I am the person who would be most keenly to protect my travel plan, no one else would be as keen as myself. I would rather to send an email or make a call ahead of time (preferrably an email) to avoid being caught in a situation like that. We have many late arrivals due to flights and I always email the hotels to get some kind of acknowledgement they know about such.
Sure, it is unacceptable being treated by the hotel like that, but stuff happened, that might be prevented by one extra step that does not cause much effort.
To me, not being walked due to a small precautionary action is far better than being walked, got a crummy treatment, then come here to ask for advice when others make armchair quarterback style claims on how the hotel should not do this and that... The damage has already been done, and the poster is left to find a solution thru the messy Marriott Reward...
Now, if only the property's email was on the website..
I guess there is always on line check in. It won't get you a room Number assignment (Like Hilton's APP), A digital key (that WORKS...Like Hilton's APP), and instead of putting you in an upgraded room, you'll still need to stop and negotiate at the Front Desk......BUT...In theory....you would be "checked in" and (hopefully) avoid being walked.