Originally Posted by
MacMyDay
I'm on day 3 of 5 on my 5th Amanzoe visit and wanted to drop down some thoughts on it.
I last visited in 2015 and wrote, what I think was my first ever trip report, on these forums. I mentioned how I was disappointed at some of the minor service blips. Well, 2 years on and they're still there, but in abundance. It seems to me that Amanzoe is only worth visiting and experiencing the "true" Aman service if you do not go during full occupancy. Seeing that they are almost fully booked between June > September, that does not give you much choice in the matter. The resort is closed ~5 months of the year, so they should be used to dealing with full occupancy, but instead it seems they're staffing at off-peak levels.
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It seems that we're all busy talking of the downfall of Aman, so in the spirit of giving the positive, I just returned from another stay at Amanzoe and it had returned to the near perfection that I experienced on my first ever Aman (which actually was Amanzoe), and that made me love the brand so much. I have almost (it's me, so I'll always find something) nothing to complain about. As I said, it's me: so except the first evenings meal that made me think that they had not improved the F&B at all, yet that seemed the aberration and everything else was great.
Service was just spot on, with so many wonderful details - this is what I expect of an Aman, but it's great for them to 100% deliver on, and even exceed, those expectations. It was a masterclass in delivering personalised service. My father was in a connecting pavilion to enjoy his second stay here, with his last being in 2014, so I got to have his, let's say, less-pedantic punditry on everything, and even though he too hated the first evening meal so much that I think it's joined the ranks of Aman-i-Khas - where he got food poisoning - and now means I need to hear about it forever more, he too thoroughly enjoyed everything else.
Some further pictures. Not that anything is different from previously, but because they're better than last year and eventually, probably by 2025, they will be better than the brochure...that was made in 2012.