I dont think it's fair to make such a broad assumption. My personal experience is the opposite. Out of all the baggage CS employees I have dealt with only 2 in my history with DL are or have been rude. Last time I had to go to the baggage office was during some ATL summer weather melt down at 12:30 AM. Everybody in the line ahead of me were outright rude, mean, and condescending to the baggage office staff. The folks directly in front of me were yelling left and right about how evil DL is I guess trying to get people to get riled up with them. Honestly I kind of wish DL would record video/audio of everyone who enters baggage offices because people would be VERY embarrassed (I hope) to see how they act. That is a TOUGH job because 9.9/10 people who walk in the office are already pissed off and ready to jump, I think DL puts their best staff their honestly.

When it was my turn I got everything I needed and more from the young lady working. I handed her a starbucks gift card and said please enjoy some coffee on me after your shift you deserve it. It is amazing what honey will get over vinegar......