FlyerTalk Forums - View Single Post - HELP DESK: AA In-Flight WiFi (Gogo, ViaSat, Panasonic)
Old Sep 21, 2018, 12:03 am
  #18  
donotblink
 
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
Side note, I tried to use my Amex Platinum Boingo account recently and it didn't work anymore. I sent support a message and got this back:

Thank you for contacting Boingo regarding your recent connection trouble with inflight Wi-Fi. We apologize for any inconvenience that this may have caused. Inflight Wi-Fi is not a benefit included with the complimentary service provided through American Express. Due to a recently discovered bug you may have received access on certain flights. Moving forward your American Express plan will include all the land based hotspots you’ve been enjoying but inflight Wi-Fi will no longer work.

If there's anything more we can do to help, please don't hesitate to let us know.
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