Originally Posted by
EdofFX
The DailyMail has a slightly different version of the story. According to Daily Mail, the manager did arrive to speak to that customer, but was called away to deal with a medical emergency. The manager asked one of his staff to help the customer. The customer completed the form, but then insisted on getting the manager's name. That was when things went side way....
https://www.dailymail.co.uk/news/art...k-manager.html
May be the agent was over reacting, but I did not know a manager's name is required on a damage claim. Last time my luggage was damaged by Lufthansa, the baggage agent gave me a form with only her signature. Does the Delta form requires a manager's signature?
This is clear in the video. I don't know why the employee didn't just page or call the manager again and ask if she could give the woman his name. He probably would have said yes. She was just tired of dealing with her, evidently.