Award Upgraded
I'm not sure what happened but I'm super thrill!
My orginal biz award booking was a mixed cabin for 2 one-way tix for 75k each. Only one segment was class I and the other two segments were X. First two segments are United metal and last is a partner flight.
So there was a time change arriving 5 mins later on one segment. I called CS and ask if i can change the departure time a little later. He was able to find a later time for class X but I told him I saw class I. After 2 mins on hold he did find class I and made the change. Next thing I know all 3 segments are class I. I didn't have to pay any additional miles. Did the agent made a mistake? If so can they downgrade or require me to pay additional miles? Thanks.