The confusion makes me to dig up the email AMEX sent regarding the card benefit changes. The email I received is dated August 1st.
It goes by Anniversary Date with the Cut Off being August 1st. If your anniversary date is on or after August 1st you will get the Free Night Award this year. Else it would be in 2019.
Originally Posted by
SP03
Still haven't received mine either. My annual fee posted on 8/13
The annual fee post date has nothing to do with anniversary date.
You would need to go back your records on when you opened the card to find the anniversary date. AMEX chat rep can tell you this too. Unfortunately I am almost certain that your anniversary date is BEFORE August 1st unless you had a very short billing cycle on the first month but that is not AMEX style. Hence you most likely are not eligible for the Free Night Award in 2018.
If you are being told so, I hope you have kept good record on the call. Then call AMEX to request a supervisor, ask to pull the phone record because you are being misinformed on the eligibility of Free Night Award. You may get a one-time courtesy of some form of compensation. Worth a try.
Many people do not realize that AMEX bills annual fee on the closing date of the 13th billing cycle. In fact it seems everyone on this thread has mistaken the annual fee posting date is the same date as anniversary date. It is not!
If your annual fee is posted sometime in August, chances are your anniversary date was before August 1st, therefore would not receive the Free Night award until 2019. You would be waiting in vain for your Free Night Award as it would not come in 2018.