Originally Posted by Happy

Your information cannot be more wrong.

The code of a cert has to be loaded into the conversion table before the rep can do anything.

Reps can only go over the various tables to find the closest match code. They can not create one. However they can exercise their authorities based on how much they have, to only charge you the old cost to upgrade / to deposit additional points in your account to facilitate an upgrade.
That is how the system works.