Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,805
There was a change in policy a few months back, that allows the SCCM to use BoB items (to a £10 limit I think) for customer remediation purposes in CE. This was more for when there was insufficient catering on a flight rather than "not very good" catering. Still, as someone else pointed out today, gift horse-lamp and all that. MAD now gets hot meals as a not very long Long, despite it being a bit of a challenge for the crew if - as there often is - a big CE cabin.