Originally Posted by
carrotjuice
When OWE and flying in Y, sometimes the fast track coupon is not automatically offered (sometimes the ground or cabin crew may have forgotten) - usually a polite request will get you that.
Because CX has said that it's a benefit for J and F passengers and not all elites in OW or even Marco Polo. If you got one count your blessings. I have seen the CSM deny these to PE and coach on more than one occasion.