FlyerTalk Forums - View Single Post - Tokyo luxury hotels (newer consolidated thread)
Old Sep 8, 2018 | 8:55 pm
  #53  
gengar
 
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Originally Posted by 747FC
I'm very curious how any luxury hotel can have a zoo-like lobby. Is there something about the interior design or use that creates this problem? A hot bar with Crazy Rich Asians (movie reference--not racist )?
Small lobby with narrow walkway splitting two seating areas for the lobby cafe. Two small sitting areas/couches on each side of this walkway make it even smaller, when occupied. Two small alcoves on opposite ends of lobby housing the only actually important parts of a lobby (front desk and concierge). Tiny hallway for guest room elevators runs along the elevator bank, and is only open at one end into the front desk alcove. This hallway features a blind 135-degree turn to get to/from the lobby; FD agents must amuse themselves all day seeing how many guests can run into each other rounding that corner. Even worse, that tiny hallway features seating opposite the elevator bank; during check-in hours, guests waiting for their rooms along with all their bags will sit there, making the trek to/from the elevators an obstacle course.

On my stay, the service was even worse than the lobby. Needless to say, I don't believe the property deserves mention on this forum.
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