I am waiting on over 1000 points to post from a flight the beginning of July. I probably would let it go if it were fewer points. Jetblue customer service said they could not help me and that I should talk to amazon, and when I asked if there was someone they could connect me with, they said they had no information other than what was on the amazon website. I then spoke with amazon, and two customer service reps had no idea about the program with Jetblue and no idea how to help me. They suggested I speak with Jetblue. I've now written Jetblue back to suggest that if they are going to promote a program inflight, then they should be prepared to handle problems. Let's see what they say.