I saw a thread on issues with changes/cancellation to old pre-merger reservations for point stays, but what about paid stays? I made a change to an existing reservation that was non-refundable after a certain day. It said that it would show me any price differences and fees I would owe when I made the changes (which was none), but instead of the modification, the system automatically cancelled my old reservation and created a brand new one AND charged me again! So right now I’ve paid twice for this stay! I called central reservations - who said they don’t know what happened “because it’s a new system to them” but they will send a case to the hotel to refund one of them. That was a week ago and crickets. I called the hotel a few days ago and spoke with their own reservation team that assured me a refund “probably” went through, but they also don’t have transparency into the new system. But even that was 2-3 days ago and no refund. Where do I need to escalate this to next? It’s so frustrating!