My weird experience at the Balmoral (also during festival/fringe festival time when all hotel rooms in the city were full) is that when I went to my room upon arrival, one of the first things I did (SOP for me) was to check whether the door to the connecting room was properly secured or not. It was not. When I turned the door knob, it instantly opened to a suite that was apparently occupied by some family that fortunately was not in their suite at the time. I immediately inspected the door and tried to figure out a way to lock it. It could not be locked from my side as a real metal key was apparently needed. I called the front desk, waited (unwilling to leave my belongings in a room that strangers could obviously access at will), called again and was told that it would be fixed that evening or perhaps sometime the next day as they were busy and would need time to find the key and send a staff member to my room with the key. I said that this wasn't acceptable and the hotel employee reassured me that my neighbors were a nice family and I shouldn't worry. I demanded to speak to the manager immediately. The problem was ultimately solved within a few hours, but in the meantime I was scared to leave my room and scared to stay there, nice family or not......