HA is just unresponsive to complaints. It does not seem to matter how bad your issue was, the corporate group offers a few crumbs.

We are 4 star with Holland. We were offered an upgrade from our already high end veranda, and paid $1200 each. There was no choice of rooms, just this one.

The room was a disaster. Most of the items were not fixable during the 3 week+ cruise. Maintenance type items, that should have been done in port. Items clearly known when they "upgraded" us, but not disclosed.
Offer from corporate a 2 level upgrade. Note this is WITHIN a category (along the corridor), not from one to another and a couple hundred bucks SBC. We paid almost $2500 to be in a cabin that should have been left vacant while were being made. There was a booking, cruising and length of cruise restriction as well!

You would think being such a high level in there program would help us. It doesn't. They figure with the incentives we get as 4 star, we would not switch loyalties. Consider these type comments when you first start with a loyalty programs...like the airlines.