The other issue is also probably that many Account holders don't realize that their SPG Point Balance was already multiplied by 3 times before they combined their Marriott and SPG Accounts (i.e. on 18th Aug itself).
They somehow feel that once they combine the accounts, the Marriott Point Balance needs to be 1X (Marriott) + 3X (SPG). But, since the system already had multiplied your SPG balance by 3X, the net result after combining is 1X (Marriott) + 1X (SPG) which many of them refuse to believe and it takes forever for Customer Service to explain them.
Folks your SPG Points may say SPG, but they are already multiplied by 3