I merged Marriott and SPG and my 300k Starwood points got deleted. Zero balance showing in joint account. Marriott customer service has been giving me the runaround and I am getting concerned that I will never see these points reinstated. Is William or another Starwood Lurker still around to look into these issues? I do not trust Marriott customer support at this point. This has been a terrible transition and really should have been user-tested by Marriott's IT department.

Thank you.