I have 2 reservations at the Gritti Palace for late Sept which were made pre-merger. (Figured this would be the only time I would be able to afford this property!) I made 2 separate one night reservations as standard rooms were not available for the 2nd night.
1st reservation: 35K SPG pts = 105K Marriott pts
2nd reservation: 37.75K SPG pts = 113.25K Marriott pts
The property is now sold out for my dates (and has been for a while as I have been monitoring it).
The redemption levels until the end of the year are now 60K pts/night. I believe I should be able to get a 45K pt refund for the first night, but I'm worried about the fact that the hotel is sold out. What about the second night?
I made one call to the Plat line today but the agent was insistent that because there is no availability, I can't change my reservation. This goes against what William told us in the big wiki a few months ago.
Originally Posted by
Starwood Lurker
Some good news today for those who have award bookings after August where the hotel will be going down in category. While if a redemption stay is booked prior to when the new categories go into effect, a member would not automatically receive a points refund should the hotel require fewer points, members will be able to contact us for assistance in moving the reservation to new category pricing without losing the reservation. This was not the case in SPG where a new availability check was required, so I'm pleased that the current Marriott Rewards policy will continue in that regard.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
I decided to HUCA, but wanted to see if anyone else has had any experience here.
Lurkers, any ideas on how to go about this? Unfortunately, I haven't had much luck with my Ambassador on previous requests (maybe it's my English), so I'm worried about putting my reservations in her hands.