Originally Posted by
yosemite1
Hey FT, I was wondering if I could get some assistance with my claim.
- Am I missing any details?
- Should I submit this as two claims, one for each bit of routing?
- What am I entitled to?
They should be two separate claims. I would stick to essential information and leave out details such as how you were put on standby, consequential issues such as your car rental and how long you had to wait before you were rebooked. You should certainly include more details such as your booking reference, ticket number, actual dates of flights, etc.
Some airlines have their own claim form but I don't believe LH has one. You can use the EU complaint form which can be found at:
https://ec.europa.eu/transport/sites...nt_form_en.pdf
At least it should show you the type of information expected.
I don't know why you could not get your Air Canada BP but picking up checked baggage and re-checking it is the standard procedure at your first port of entry in the US regardless of your final destination.