Originally Posted by
fakecd
whats the point of participating on these when thoughts expressed were blatantly ignored by cx? example need good food and they "enhanced" to those rubbish J meals.
i used to do a lot of feedback but now i realised they just do it for PR stunt and not incorporating any feedback so i stopped them.
Well, they do listen pretty well, though they will follow the majority vote (and make mistakes, of course).
- Many people complain about "always the same food in the lounge", so CX varied the menu (you can't have everything on the menu). With the result another complain stream, because somebody's favorite disappeared. Well, there is probably a rotating menu, but CX forgot to communicate that.
- "The food does not taste well". Easy, add artificial flavors and you get more taste. Forgetting that higher class travelers often tend to have a more higher non-artificial flavor taste. Or so to say, what the majority of the general public considers a nice taste, would be disgusted by people not used to artificially flavored junk-food.
- When there is a favor of 2:1 in the ratio between an upgraded diner experience vs. mattress pads, the diner experience gets the attention (independent whether implemented wrong or not).
- And an ongoing list of complains.......