Originally Posted by
Dr. HFH
Yup, agreed. The key phrase in your post is, "assuming that the passenger did fly the outbound journey as ticketed." But with AA's computer records apparently showing that the passenger didn't fly, I expect that she is going to have a challenging time proving that AA's computer systems are incorrect.
If in a UK Small claim court, it would be fairly easy - just need to convince the judge that in all probability the passenger took the flight
Doesn't need strong incontrovertible evidence, just ve enough to convince that in balance of probabilities, the claimant's claim is true
Also - quite importantly - the onus is on the airline to prove that it is not liable to pay compensation, not on the passenger to prove that it is