Originally Posted by
ijgordon
Yikes, I guess this is a good argument for always printing out a hard copy boarding pass at the airport (and saving it).
Does she remember the name of any of the flight attendants (or even better, the captain from when s/he introduced him/herself)? Perhaps even the UK entry stamp from the passport, would at least prove she arrived in LHR on the scheduled day.
But frankly, I'm not sure how EC261 applies w/r/t being IDB'd. The passenger didn't have a confirmed reservation for that flight (since it was cancelled), and the passenger *knew* she didn't have a confirmed reservation since the phone agent told her so.
I cannot see how EC261 does not apply assuming that the passenger did fly the outbound journey as ticketed
That the airline chose to cancel the persons booking would then make the airline liable for EC261 compensation
If the passenger didn't fly the outbound , then the airline would be justified in not permitting the return travel
If the person travelling was not arriving on an EU passport into London, the passenger will have a stamp in passport showing arrival into London on that day - not sure if it shows terminal or not