Originally Posted by
rooivalk
So I have a reservation on hold from the 85k days because my cancelled SPG reservation wouldn't have the points returned to my account. Think they will honor it once they FINALLY return the points to my account? It's been 5 days and frankly unacceptable.
This is super scary. I currently have a reservation but I want to change the dates. The agent said some folks weren't getting back their points for 2 days. Can you confirm if your SPG reservations were made PRIOR to the integration or AFTER? I have a feeling those with instant points back are from reservations that were made AFTER the integration while your 5 day experience is because your reservations were made PRIOR. If this is true, I should be able to cancel and get the points back relatively quickly...