Originally Posted by
oxtailsoup
Yet again, GGL team really struggling to apply the rules correctly. Just spent 30 minutes on the phone to them and they still don't agree.
I gifted my Mum a Silver card after her year reset in May 2017 (I think it was gifted around the 20th May). As I expected she has dropped back to Blue so I called the GGL team. They even read the rule out correctly but interpreted it incorrectly. If I'm being polite I would say the GGL lady was utterly and comprehensively confused.
We couldn't agree so she has now referred my query to someone else. I'll give it a week.
I had the same problem with the previous time, when the agent was clueless. I had to stress very sternly that it should be escalated and it is a known system problem, and individual agents shouldn’t be interpreting their own rules. Yes it’s very frustrating when that happens. Hope you get there in the end.