Yet again, GGL team really struggling to apply the rules correctly. Just spent 30 minutes on the phone to them and they still don't agree.

I gifted my Mum a Silver card after her year reset in May 2017 (I think it was gifted around the 20th May). As I expected she has dropped back to Blue so I called the GGL team. They even read the rule out correctly but interpreted it incorrectly. If I'm being polite I would say the GGL lady was utterly and comprehensively confused.

We couldn't agree so she has now referred my query to someone else. I'll give it a week.