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Old Aug 22, 2018 | 9:23 am
  #1143  
AutoSlash
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Originally Posted by yitzc
Hmm. I actually had a slightly different experience. Admittedly, I didn't actually make it to the gate agent with a car from the aisle, so can't comment on if that works or not.

I recently rented from JFK with a reservation for a midsize booked through Chase UR. Got to the aisle, and the manager, who was hanging around, asked me what I had booked. I told him a midsize through Chase UR.
He said that I needed to go to the counter to fill out a contract. I told him I was an EE, and should be able to add my EC# directly at the gate. He said he didn't think so, and he called up some other manager who agreed with him.
So I went back to the counter, he printed out the contract, I signed, and then he says - you know, because you booked through a 3rd party, you can't pick from the aisle.
I showed him a conversation I had with the National twitter rep, who said that adding my EC# at the location is fine - but he was adamant. (At this point, I didn't think showing him the flyertalk thread would have helped any more )
Eventually, after seeing how much luggage I had, he was willing to let me "upgrade" to an SUV at no added cost... So all's well that ends well.
Thanks for the feedback on your experience. It would have been interesting to know what would have happened had you proceeded directly to the exit gate. Since we originally posted about this, we've heard of others who have successfully had their Emerald/EE number associated with their rental at the exit gate, although I can't be sure any of them were at JFK. Would love to hear feedback from others on their experience with skipping the counter on a prepaid res with National.
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