Originally Posted by
Starwood Lurker IV
A lot has happened over the past few days, and we truly appreciate your patience. There are still a few known issues we’re working to resolve including:
- For members whose accounts are still displaying incorrect Elite status, this issue should be corrected later today (August 21st).
- For members whose accounts are still displaying incorrect Lifetime Elite status, we expect this issue to be resolved over the next week. However, while Lifetime Elite status may be displaying incorrectly, members’ current Elite status and benefits should be correct. As a reminder, SPG members who qualify for Lifetime Platinum Premier in 2018 will receive notice of their achievement in January 2019.
For members having issues other than those above, please contact us at
https://www.marriott.com/marriott/contact.mi
We hope you enjoy all that one powerful program has to offer.
Kind regards,
Alexandra B.
Specialist, Social Media
Marriott International
[email protected]
Thanks for the update, but I'm very surprised and disappointed that the most major issues have been totally ignored. No comments from Lurkers here and not even a single email of apology and a note to say they are aware of the issues from Marriott.
It is widely posted on this forum and on others that many members' YTD night count is wrong (mine is down by 14, which drops me from PPE with Ambassador to PPE) and that lifetime night count is wrong. Please let us know that Marriott is aware of this issue and is working on it, rather than the previously posted suggestion that we all send an email to Marriott.
Thanks in advance.